Delivery, Returns & Exchanges

Free Shipping

We offer free UK shipping for orders over £50.

Click & Collect

Simply add the item to your Shopping Bag and select Collect From Store at Checkout. Orders may be collected from store the same day if ordered before 1pm, orders placed after 1pm will be available for collection the following day. Please present your order confirmation on collection. The Store is open for collections Wednesday to Sunday between 12pm – 4pm. If you have any questions regarding your order please email info@aetla.co.uk.

Gift Wrapping

If you would like your order gift wrapped please email info@aetla.co.uk. Gift wrapping is complimentary.

Safety First

In light of the current situation in relation to Covid-19 we ask that you wear a mask and respect social distancing guidelines when collecting your order.

Website Delivery

You can place your order online, by email or over the phone. Items are sent using Royal Mail Special Delivery in the UK and are therefore fully insured. If your item is in stock and payment is cleared, your order will be delivered within 2 – 4 working days. If you require an item urgently we suggest you contact us by phone, to check availability and delivery times.

We carry most items in stock, however, occasionally, there may be items on re-order or which need to be specially made for you. We will make every effort to have Special or Bespoke Orders completed for you in as short a time as possible, however we do advise customers that if there are special requests this can take between 5 and 6 weeks. If an item is out of stock, a member of our Customer Service team will inform you as soon as possible by email advising you as to when you may expect delivery of your order.

Delivery to addresses within the UK is by Royal Mail Special Delivery which is guaranteed by 1pm the next day. Please note that there are some areas within the UK where we cannot guarantee delivery before 1pm the next day. Parcels will need to be signed for in person so please state your delivery address as an address where you will be present at the time of delivery (home or work). In the event that no-one is available to receive a Special Delivery item a card will be left providing you with the option to have the item delivered at a later date or to collect your parcel from your local collection depot.

International Delivery

Delivery to EU addresses should arrive within 3-5 working days. Deliveries to the US and the Rest Of The World should arrive within 5-7 working days for the US and 7-10 working days for the rest of the world. Parcels will need to be signed for in person so please ensure the delivery address is an address where you will be at (home or work). If you are not present when your parcel is delivered, the courier company will leave a calling card and you will be able to reschedule your delivery for a more convenient time.

Delivery times in Europe, the US and the Rest of the World are estimated and cannot be guaranteed as this is outwith our control. Should your item not arrive when expected please contact us and we will endeavour to help in any way we can. Please also note that any duty and taxes incurred in the country of destination are the responsibility of the customer.

 

 

Return Policy

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your online purchase for any reason, you may return it to us for a full refund. Please see below for more information on our return policy. Please note that any purchases made in-store will need to be returned to us in-store and refunds are not issued for these purchases. If the return meets the criteria listed below an exchange or credit note will be issued.

Returns

All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

Return Process

To return an item, place the item securely in its original packaging. The item must be unworn, unused and in its original packaging with proof of purchase to be accepted. Please mail your return to the following address:

Aetla
17 St Stephen St
Edinburgh
EH3 5AN

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return as we are not responsible for items that are lost or damaged during transit.

Refunds

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least fourteen (14) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

Exceptions

All Made To Order, Resized Rings or Bespoke Commissions are non-exchangeable and non-returnable.

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.

Please Note

■ Sale items are FINAL SALE and cannot be returned.
■ Returned goods must be in their original condition, unworn, unused and in the original packaging with proof of purchase.

Questions

If you have any questions concerning our return policy, please contact us at:

07814183433

info@aetla.co.uk