What is the bespoke jewellery process?
Our bespoke jewellery process begins with an in-depth consultation to understand your vision and preferences. We then collaborate with our skilled artisans to create a unique piece that reflects your style and values. Finally, we assist with material selection and provide ongoing aftercare.
How long does the bespoke process take?
The bespoke process typically takes between 4 to 8 weeks, depending on the complexity of the design and the availability of materials. We recommend starting the process as early as possible to ensure timely completion.
Can I customize an existing design?
Yes, many of our existing designs can be customized to suit your preferences. This includes changing the metal type, gemstone, or size to create a piece that is uniquely yours.
What is your ethical sourcing policy?
We are committed to ethical sourcing and only work with suppliers who meet our stringent criteria for environmental and social responsibility. This includes using recycled metals and ethically sourced gemstones.
Do you offer appraisals for insurance purposes?
Yes, we offer professional appraisals for insurance purposes. Our appraisals are conducted by qualified gemologists and provide a detailed description and value of your jewellery.
What happens if my jewellery needs repair?
We offer a full range of repair services for jewellery purchased from us, including resizing, stone replacement, and more. Contact us to discuss your specific repair needs.
Do you offer financing or payment plans?
We offer flexible payment options, including financing and installment plans, to help make your purchase more manageable. Please inquire in-store or contact us for more details.
What are your store hours and location?
Our boutique is located in Stockbridge, Edinburgh. We are open from [insert hours] on weekdays and weekends. You can also find detailed directions and parking information on our website.
How do I know my ring size?
We offer a ring sizing guide on our website and also provide a free ring sizing service in-store. If you’re unsure of your size, we recommend visiting us for a professional fitting.
Can I have a piece of jewellery engraved?
Yes, we offer engraving services for many of our jewellery pieces. Engravings can add a personal touch to your jewellery, whether it’s a special date, initials, or a short message.
Do you offer gift cards?
Yes, we offer gift cards in various denominations. They make a perfect gift for loved ones and can be used in-store or online.
What should I do if I lose my jewellery receipt?
If you lose your receipt, don’t worry. We can usually retrieve your purchase information from our system. Please contact us with the details of your purchase.
How can I track my order?
Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order’s progress through the carrier’s website.
Do you offer jewellery cleaning services?
Yes, we offer professional cleaning services to help maintain the brilliance of your jewellery. Regular cleaning can keep your pieces looking as stunning as the day you bought them.
What should I do if I need to cancel or change my order?
If you need to cancel or change your order, please contact us as soon as possible. If your order has not yet been processed, we will do our best to accommodate your request.